Outbound DTC sales
Turn your customer list into your most profitable channel.
Our outbound team is like a guided tour of your brand over the phone. We engage without pressing, build trust, and generate immediate revenue from your existing customers — while extending the lifetime value of your entire database.
- Over a decade of outbound DTC experience
- Trusted by premium wineries
- Performance-based for club & qualified customers
- Dedicated sales manager on every campaign
What email and websites can't do
A sincere conversation about the wines your customers already love.
Customers value accountability — someone on the phone ready to take the order and make sure it arrives. But listen to our calls and you'll hear something more: real conversations about their likes, their families and their lives.
People want to connect. That connection is what turns a one-time buyer into a repeat customer, and a member into a long-term member.
Two simple ways to work with us
Pricing that's aligned with your results.
Most popular
Performance-based
For your wine club & qualified customers
- Commission on what we sell
- Full use of our team, tools and telephony
- Dedicated sales manager
- Revenue forecast before launch
For new & lapsed lists
Flat campaign rate
For prospects, unqualified & non-performing lists, and card recovery
- A fixed price per campaign
- Ideal when there's little order history
- Priced on your total list size
- Same trained team and reporting
- Re-engage customers you've lost touch with
- Also how we bill credit card recovery
What's included
A complete outbound program — not just callers.
Campaigns that fit your calendar
We complement your releases and email calendar with well-timed outreach that captures sales potential without over-contacting.
Experienced sales leadership
Everyone in our management started on the phone. Over a decade of outbound experience guides every campaign.
Data-driven segmentation
We analyze your segments first, then shape the right message and offer for each group to forecast outcomes accurately.
Credit card recovery
After each club run we call members with declined cards to update them — and often capture an add-on sale while we have them.
Sales telephony + CRM
Our phone system integrates with our CRM so a small team reaches a large list — without compromising the customer experience.
How it works
From first call to first sale, in four simple steps.
- 1
Discovery call
We learn your goals, your challenges and what a win looks like for your winery. No obligation.
- 2
Data review & forecast
We analyze your club and customer segments and build a revenue forecast based on your database and marketing calendar.
- 3
Brand immersion
We immerse ourselves in your brand virtually, learning your story, getting to know your wines and connecting with your team so every call feels authentic to your winery.
- 4
Launch & report
Your dedicated team starts calling — up to 300 dials per agent per day — with clear sales metrics and customer insights.
Opportunity cost, averted
Your team wears many hats. Ours wears one.
To succeed at outbound, you have to be all in — or lucky. Your dedicated Chatterbox team calls, engages and sells. That's it. Meanwhile your staff stays focused on guests and acquisition.
Top-performing reps
We pair your brand with team members who understand and capture your voice.
Nurturing engagement
It's not always about the sale. Sometimes it's about the story — and our team engages gracefully.
Actionable insights
What we learn from your active customers can be worth more than the campaign itself.
Free discovery call
See what an outbound campaign could earn your winery.
Tell us a little about your winery. We'll review your goals and build a forecast based on the size of your database and your marketing calendar — no obligation.
What you'll walk away with
- A look at your club and customer segments
- A revenue forecast based on your database size
- Where you're losing members — and how to keep them
- A recommended mix of outbound, service and account management