Outbound sales & service for wineries
Increase DTC revenue. Retain more club members.
Chatterbox is the outsourced sales and customer service team for premium wineries with robust DTC and wine club programs. We call, serve and sell to your club and customer list — so you get predictable revenue without hiring, training or managing a single extra person.
Performance-based for club & qualified customers · No cost to hire
- Over a decade of outbound DTC experience
- Trusted by premium wineries
- Performance-based for club & qualified customers
- Dedicated sales manager on every campaign
The challenges we solve
Sound familiar? We fix exactly this.
“Members join in the tasting room, then cancel a few shipments later.”
Regular, personal contact from a real person keeps members engaged — those who invest in service and connection retain members 3–4× longer.
“Around 10% of our cards decline every club run.”
Our team calls each member to update their card — and often captures an add-on sale while they're on the phone.
“Our team is stretched between guests, shipments and support calls.”
We take inbound calls and emails, track packages and manage reservations, so your staff can focus on guest experiences.
“Our non-club list hasn't heard from us in months.”
We call and engage your entire database — not just the club — turning past buyers into repeat customers and new members.
Three ways we grow your DTC revenue
One partner for sales, service and retention.
Outbound DTC Sales
A dedicated team that calls your club members and customers, tells your story and sells — on a performance basis for qualified lists.
Learn moreInbound & Customer Service
Real-time answers on shipments, orders, reservations and memberships — the support your customers expect.
Learn moreDedicated Account Management
One trained point person for your club — part concierge, part sales rep — at no cost to hire.
Learn more
Why wineries choose Chatterbox
Low risk. Immediate revenue. Zero hiring.
You pay on performance
For your club and qualified customers, we earn a commission on what we sell. If we don't sell, you don't pay for sales.
Predictable, forecastable revenue
Before we start, we build a forecast with you based on your database size and marketing calendar. Proceeds are immediate.
A trained team on day one
A dedicated sales manager and agents trained in DTC wine sales — with over a decade of outbound experience behind them.
Scale up or down, anytime
Add capacity around releases and holidays without the cost of extra staff, software or management.
How it works
From first call to first sale, in four simple steps.
- 1
Discovery call
We learn your goals, your challenges and what a win looks like for your winery. No obligation.
- 2
Data review & forecast
We analyze your club and customer segments and build a revenue forecast based on your database and marketing calendar.
- 3
Brand immersion
We immerse ourselves in your brand virtually, learning your story, getting to know your wines and connecting with your team so every call feels authentic to your winery.
- 4
Launch & report
Your dedicated team starts calling — up to 300 dials per agent per day — with clear sales metrics and customer insights.
More than sales
Every call makes your customer data smarter.
During each conversation we capture updated contact details, future purchase intent and shipping preferences. You get clear campaign metrics and actionable insights you can use in every future email, release and event.
- Live sales metrics for every campaign
- Segment-by-segment results
- Customer preferences logged to their record
- Encrypted handling of your customer data
How much is club attrition costing you?
Plug your numbers into our 30-second calculator and see the revenue at risk each year.
Free discovery call
Get a free DTC revenue forecast for your winery.
Tell us a little about your winery. We'll review your goals and build a forecast based on the size of your database and your marketing calendar — no obligation.
What you'll walk away with
- A look at your club and customer segments
- A revenue forecast based on your database size
- Where you're losing members — and how to keep them
- A recommended mix of outbound, service and account management