Inbound & customer service
Customer service that keeps members buying.
Acquiring a new customer costs far more than keeping the ones you have. Chatterbox answers your customers in real time — so your team can spend its time growing the club, not chasing past orders.
- Over a decade of outbound DTC experience
- Trusted by premium wineries
- Performance-based for club & qualified customers
- Dedicated sales manager on every campaign
Service is a revenue strategy
“Where's my shipment?” — the speed and accuracy of that answer shapes your next sale.
Big brands have trained customers to expect immediate answers. You don't have to compete with them — you have to protect your corner of the market. Your service level has to match the quality of your wine.
7 in 10
U.S. consumers have spent more with a company that delivers great service
— American Express
25–95%
profit increase from a 5% lift in customer retention
— Bain & Co
67%
more spent by repeat customers
— HubSpot
The challenges we solve
Signs it's time for support.
“Our team spends more time on past orders than on new sales.”
We take the calls and emails — you get the hours back for guests and acquisition.
“Customers expect Amazon-level answers on their shipments.”
A live person tracking a package is a difference maker for satisfaction and reviews.
“Support requests pile up around releases and holidays.”
Our team scales with your demand, so service never slows down when it matters most.
“Members call with questions nobody has time to research.”
We dig into the order, the shipment and the account — and resolve it on the first contact.
What we handle
Turnkey, always-on support for your customers.
Wine club support
Answer member questions in real time. Build trust through reliability and real value.
Online sales support
Answer sales questions, smooth checkout, and add upsells and cross-sells.
Package tracking & routing
A live person handles holds, redirects and cancellations with your fulfillment partner.
Reservations
Answer questions on hours and take or manage tasting room reservations.
Case logging
Every request is logged on the customer's record so nothing falls through the cracks.
Real time
Answers on shipments, orders, reservations and memberships — while your team focuses on guests.
Remove internal friction
Your team only has so many hours. Stop spending them supporting past sales instead of creating new ones.
Gain a competitive advantage
Your competitors are chasing the same customers. Responsive service sets you apart from brands that only focus on the sale.
Free discovery call
Free up your team. Let us answer your customers.
Tell us what's landing on your team's desk today. We'll show you what we can take off it and how quickly we can start — no obligation.
What you'll walk away with
- A look at your club and customer segments
- A revenue forecast based on your database size
- Where you're losing members — and how to keep them
- A recommended mix of outbound, service and account management