Dedicated account management
One trusted person for your club — no hiring required.
Your account manager blends customer service and DTC sales in a single point of contact. We remove friction from every member's experience and turn each conversation into an opportunity.
- Over a decade of outbound DTC experience
- Trusted by premium wineries
- Performance-based for club & qualified customers
- Dedicated sales manager on every campaign
The impact
What a dedicated account manager can do for your DTC business.
Retain more
2–3×
Keep customers longer with attentive customer service.
Spend less
25–50%
Less time and money spent developing your club and DTC programs.
Sell more
30–40%
Daily outbound contact leads to more DTC revenue.
Do more
100%
Higher team productivity with fewer sales and service issues.
Is it right for you?
A dedicated AM is a great fit if…
- Your club is growing faster than your team can serve it
- Members wait too long for answers or don't know who to call
- You want sales and service handled by one trusted person
- You'd rather not recruit, train and manage another hire
Customer service
Concierge-level support for your members, from orders to reservations.
DTC wine sales
Sales, club add/swaps, upsells and sign-ups alongside service.
The #1 customer frustration
Long waits. Unresolved issues. Lost members.
Customer experience research consistently names long wait times as the top frustration, followed by issues left unresolved. Despite advances in automation, a live person solving problems and creating sales opportunities is still the most effective way to grow.
Rapid response
Solve customer challenges in real time.
Concierge level
Optimize tasting room visits, upsell tastings pre-arrival, manage changes.
Incremental sales
More contact with members leads to steady sales increases.
2–3×
Longer customer relationships with attentive, real-time account management.
Your benefits
Immediate value, without the hiring headache.
No cost to hire
Our staff is already trained in sales and service. We pair the right person with your winery.
Less staff, more output
Lower support headcount while gaining sales and productivity means higher margin.
Proactive service
One point person per case leads to happier members, longer memberships and more profit.
More DTC revenue
Daily outbound calls connect with and monetize your entire list.
Full-database engagement
Club, non-club and lapsed buyers. Some customers need to be courted — that's our specialty.
Free discovery call
Ask us about a dedicated account manager.
Tell us about your club and team. We'll recommend the right level of coverage and show you the impact on retention and DTC revenue — no obligation.
What you'll walk away with
- A look at your club and customer segments
- A revenue forecast based on your database size
- Where you're losing members — and how to keep them
- A recommended mix of outbound, service and account management